Refund policy

Returns window. You have 14 days from the delivery date to request a return.

To be eligible, items must be unused, unworn, unwashed, and in their original condition and packaging with any tags attached. For hygiene reasons, certain items cannot be returned once opened — including underwear, swimwear, pierced jewellery, and intimate/adult products — unless they arrive faulty.

How to start a return. Contact us through the contact page on our website with your order number and a short note (and a photo if the item is damaged or incorrect). We'll reply with the return address and next steps. Please don't send items back before contacting us.

Return shipping. Unless the item is faulty or we sent the wrong product, return postage is the customer's responsibility. We recommend a tracked service, as we can't be responsible for returns lost in transit.

Refunds. Once we receive and inspect your return, we'll confirm by email. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Damaged, faulty, or wrong items. Contact us within 48 hours of delivery through our contact page with photos, and we'll make it right at no cost to you.

Order changes or cancellations. Contact us within 12 hours of ordering and we'll do our best before it ships.