Refund policy

30-day returns

You have 30 days from the day your order is delivered to ask for a return. You don't need to give a reason.

What can be returned

Items should be unused and unwashed, in their original condition with any tags attached.

For hygiene reasons, underwear, swimwear and intimate/adult products can only be returned if the seal or packaging is unopened, or if the item arrives faulty or is not what you ordered.

How to start a return

Contact us through the contact page with your order number and a short note (and a photo if the item is damaged or wrong). We will reply with the return address and next steps. Please get in touch before sending anything back.

Return postage

If you are returning an item because you changed your mind, the return postage is paid by you. We recommend a tracked service. If the item is faulty, damaged or not what you ordered, we cover the cost.

Refunds

Once your return arrives we will confirm by email and refund you within 14 days, to your original payment method. Your refund includes the original standard shipping you paid for the order.

Faulty, damaged or wrong items

If something arrives faulty, damaged or not as described, contact us as soon as you can with a photo and we will replace it or refund you in full, at no cost to you. This does not affect your legal rights.

Changing or cancelling an order

Contact us as soon as possible. If your order has not shipped yet we will change or cancel it for you. If it has already shipped, you can return it under this policy once it arrives.

This policy is in addition to your statutory rights as a consumer, including your 14-day right to cancel under EU consumer law, which it does not limit.